Probate scanning error stopped us selling my father’s house

My father died in February. We submitted our probate application in June but was later told that one page of the will had not been uploaded by the scanning department which is, apparently, outsourced. That single page has yet to be scanned and our probate application has stalled as a result. The contractual relationship between the probate office and the scanning provider does not appear fit for purpose, as there seems no method to escalate or expedite when its performance falls short. We accepted an offer on my father’s house yesterday. We need a grant of probate to exchange.
ST, Guildford, Surrey

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